Big Chicken Rewards

For every $1 a guest spends, they earn 10 Bok Bucks. Bok Bucks unlock marketplace

rewards, which can be redeemed when ordering through the app.

You will not. Third-party purchases do not accrue loyalty credit.

Yes

The app will automatically recognize the purchases made with the credit card(s) linked to the your account and automatically add points to you app. If you don’t have a linked card, you can upload a photo of your receipt in the app.

You will have the option to click ‘apply reward’ when you check out, and that reward will automatically take the item or discount off their total. Please note that for item-based rewards, you will need to have a menu item for the reward indoor shopping basket for the reward to be applied to your online order.

You can see your points in the app when they hit ‘REWARDS’ by tapping the three dashes in the top left corner of the app.

You can see rewards in the ‘REWARDS’ section on the app when you hit the three dashes in the top left corner of the app.

Points are reflected to your account instantaneously after a purchase. After a receipt submission, you can see points added to your account within 24 hours after submission.

Yes. Neither Big Chicken nor Thanx store your credit card information in its system.

You can link as many as you want so you can receive automatic loyalty points when you use any of your cards in the restaurant.

There are a couple of reasons why you wouldn't be able to register a card:

1. Your card is already registered to another account. This often happens when a guest has multiple emails, signed up with a typo in their email, or shares their card with another person. The guest should write to the Thanx Support team so they can merge the guest's accounts together.

2. Your card is unsupported. You cannot enroll Discover Card, Apple Card, American Express Pre-Paids, etc. If you pay with one of these cards, you must submit your receipt through the app to earn points for the purchase.

You won’t automatically receive points when paying with cash or a Discover Card for in-store purchases, but you can upload a picture of your receipt through the app to receive loyalty points. Note that Online Orders made with Discover Cards will automatically accrue points.

If you experience any issues with the app, redeeming rewards, or signing in, you can reach out to the Thanx support team via the app or by contacting bigchicken@thanx.com